Property Management, The Right Way!

Customer Technical Support

Question:

I cannot read PDF files on the Merlin Estates web site, do I need special software?

Answer:

Yes you need a PDF viewer. The most common viewer on the market is Abobe Reader ©

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Question:

Where can I download Abobe Reader?

Answer:

You can download a free copy of the latest version of Adobe Reader suitable for Windows 8 here!

Get Adobe Reader Latest Verion

Latest version not working on your computer? Download a earlier version below

Get Adobe Reader older verion

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Question:

How do I install Abobe Reader on my PC?

Answer:

After you have download the Abobe Reader from the link above you must open the file where you saved it. You must also have administrative rights on the PC you are trying to install to. Normally the person who installed/configued you PC for the first time has these rights by default. If you are having problems installing this software or any other software then please contact Merlin Estates on 01252 811391

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Question:

I cannot open Microsoft Word or Microsoft Excel files that my Property Manager has very kindly sent me via email, what do I do?

Answer:

If you are using a old version of Microsoft Office like XP, Office 2000 and Office 2003 then you will need the Microsoft Compatability Pack

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Question:

Where can I get a copy of the Microsoft Compatability Pack?

Answer:

You can get a copy of the software by clicking the link below

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Question:

I have installed the The Microsoft Compatability Pack but I still can't open files?

Answer:

Check the file extension at the end of the file. If it reads .docx (for Microsoft Word) or .xlsx (for Excel) you should be open the file with no problems. If the file reads something different for example Budget.zip right click the file name and select rename to budget.xlsx

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Question:

I don't have Microsoft Office or Microsoft Works installed, how can I view Microsoft Office documents?

Answer:

If you need to view a spreadsheet then download the Microsoft Excel Viewer and if you need to view letters or documents download the Microsoft Word Viewer. Please note that as you only have the viewer version you will not be able to make new documents or edit existing documents.

For Microsoft Word Viewer

For Microsoft Exel Viewer

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Question:

How do I open Zip fies and/or Compressed files?

Answer:

If we need to send our Residents multiple files then we will compress the files into a Zip file. This will reduce the over all file sizes making it quicker for people to send and receive over email.  If you don’t have a File Extractor we recommend one of the following applications:

Win Zip (Probably the most widely used but you will need to purchase a software license for this product)

WinRAR (A very good application but also requires a purchase of a software license)

7-Zip -(Recommended)

(A very good application which is widely used and the fact that it's Open Source means you can download and use for free)

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Question:

Where can I download 7-Zip?

Answer:

You can download 2 different free versions of 7-Zip direct from our web site. One version is 32bit and the other is a 64bit version. If you are unsure what type of Operating System you are running we suggest the 32bit version.

Click this link to download the 32bit version of 7zip

Click this link to download the 64bit version of 7zip

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Question:

I don't have a email address how can I send you information via email?

Answer:

Not a problem you can send us a email direct from the web site click here or go to the Contact Us page.

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Question:

I am a Director of a Residential Management Company, what do I need in regards to IT?

Please refer to our "IT Recommendations for all Resident Directors" section click here

Please note: If you download any software directly from the Merlin Estates Web Site you will still be bound by the manufactures End User Software Licence Agreement. Please check with the manufacture for more information.